§1 GENERAL TERMS

1. The telescopesupportingsystem.com store operates on the terms set out in these Regulations.
2. The Regulations define the conditions for concluding and terminating Product Sales Agreements and the complaint procedure, as well as the types and scope of services provided electronically by the telescopesupportingsystem.com Store, the rules for the provision of these services, the conditions for concluding and terminating contracts for the provision of electronic services.
3. Each Customer, upon taking steps to use the Electronic Services of telescopesupportingsystem.com, is obliged to comply with the provisions of these Regulations.
4. In matters not covered by these Regulations, the following provisions shall apply:
4.1. Act on the provision of electronic services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended),
4.2. Consumer Rights Act of May 30, 2014 (Journal of Laws of 2014, item 827),
4.3. Act on out-of-court resolution of consumer disputes of 23 September 2016 (Journal of Laws of 2016, item 1823),
4.4. The Civil Code Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) and other relevant provisions of Polish law.

§2 DEFINITIONS CONTAINED IN THE REGULATIONS

1. REGISTRATION FORM – a form available on the telescopesupportingsystem.com website that allows you to create an Account.
2. ORDER FORM – a form available on the telescopesupportingsystem.com website that allows you to place an Order.
3. CUSTOMER – a Customer who intends to conclude or has concluded a Sales Agreement with the Seller.
4. CONSUMER – a natural person who performs a legal transaction with an entrepreneur not related directly to his business or professional activity.
5. ACCOUNT – marked with an individual name (login) and password, a set of resources in the Service Provider’s IT system, in which the Service Recipient’s data is collected, including information about placed Orders.
6. NEWSLETTER – an Electronic Service that allows the Service Recipient to subscribe to and receive free information from the Service Provider regarding the Products available in the Store to the e-mail address provided by the Service Recipient.
7. PRODUCT – a movable item or service available in the Store, which is the subject of the Sales Agreement between the Customer and the Seller.
8. REGULATIONS – these Store regulations.
9. STORE – the Service Provider’s online store operating at telescopesupportingsystem.com.
10. SELLER, SERVICE PROVIDER – Krzysztof Uniwersał, running a business under the name: UNIWERSAŁ MACHINING Krzysztof Uniwersał, entered in the Central Register and Information on Economic Activity of the Republic of Poland kept by the minister responsible for economy, place of business and address for service: ul. Poniatowskiego 9, 34-300 Żywiec NIP: 5532437993, REGON: 366839041, e-mail address: universal.k@gmail.com, telephone number: +48 607669565.
11. OPINION SYSTEM – Electronic Service made available to Customers by the Service Provider, enabling the posting of opinions regarding the course and execution of the transaction.
12. SALES AGREEMENT – Product Sales Agreement concluded between the Customer and the Seller via the Store.
13. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Customer via the Store.
14. SERVICE RECIPIENT – a natural person, legal person or an organizational unit without legal personality, which the law grants legal capacity using the Electronic Service.
15. ORDER – Customer’s declaration of will constituting an offer to conclude a Product Sales Agreement with the Seller.

§3 INFORMATION ABOUT THE PRODUCTS AND THEIR ORDER

1. The telescopesupportingsystem.com store conducts retail and wholesale sales of Products via the Internet in Poland.
2. The products offered in the Store are new, free from physical and legal defects and have been legally placed on the Polish market.
3. The information on the Store’s website does not constitute an offer within the meaning of the law. By placing an Order, the Customer submits an offer to buy a specific Product under the conditions specified in its description.
4. The Product price shown on the Store’s website is given in euro, not including tax. The price does not include delivery costs.
5. The Product price shown on the Store’s website is binding at the time of placing the Order by the Customer. This price will not change regardless of price changes in the Store, which may occur for individual Products after the Customer places an Order.
6. Orders can be placed:
6.1 via the website using the Order Form (telescopesupportingsystem.com store) – 24 hours a day all year round,
6.2 via e-mail to the following address: sales@telescopesupportingsystems.com .
6.3 by phone at the following number: 607 669 565.
7. In order to place an Order, the Customer is not required to register an Account in the Store.
8. The condition for placing an Order in the Store by the Customer is to read the Regulations and accept its provisions at the time of placing the Order.
9. The Store carries out Orders placed from Monday to Friday during the Store’s working hours, ie from 09:00 to 17:00 on business days. Orders placed on working days after 17:00, on Saturdays, Sundays and public holidays, will be processed on the next business day.
10. Products in the promotion (sale) have a limited number of pieces and Orders for them will be processed in the order in which they are received until the stocks of a given Product run out.

§4 CONCLUSION OF THE SALES CONTRACT

1. To conclude a Sales Agreement, it is necessary for the Customer to place an Order in advance using the methods provided by the Seller, in accordance with § 3 points 6 and 8.
2. After placing the Order, the Seller immediately confirms its receipt.
3. Confirmation of the acceptance of the Order for execution binds the Customer with his Order. Confirmation of receipt and acceptance of the Order for execution takes place by sending an e-mail.
4. Confirmation of the acceptance of the Order for execution includes:
4.1. confirmation of all essential elements of the Order,
4.2. agreement withdrawal form,
4.3. these Regulations containing instructions on the right to withdraw from the contract.
5. Upon receipt by the Customer of the e-mail referred to in point 4, a Sales Agreement is concluded between the Customer and the Seller.
6. Each Sales Agreement will be confirmed by a proof of purchase (fiscal receipt), which will be attached to the Product.

§5 PAYMENT METHODS

1. The Seller provides the following payment methods:
1.1. traditional transfer to the Seller’s bank account,
2. In the case of payment by traditional transfer, the payment should be made to the bank account number:
Transfer in USD 73109020110000000148647214 (Santander Bank),
Transfer in EUR 32109020110000000134373238 (Santander Bank),
Transfer in GBP 24109020110000000148647223 (Santander Bank),
UNIVERSAL MACHINING Krzysztof Uniwersał, ul. Poniatowskiego 9, 34-300 Żywiec, NIP: 5532437993. In the title of the transfer, please enter “Order No. ……..”.
3. The Customer is obliged to pay the price under the Sales Agreement within 3 business days from the date of its conclusion, unless the Sales Agreement provides otherwise.

§6 COST, DATE AND METHODS OF DELIVERY OF THE PRODUCT

1. Product delivery costs are determined during the Order submission process and depend on the choice of payment method and the method of delivery of the purchased Product.
2. The date of delivery of the Product consists of the time of completing the Product and the time of delivery of the Product by the carrier:
2.1. The time of completing the Product is from 1 to 2 business days + the agreed production time determined individually before placing the order.
2.2. The delivery of the Product by the carrier takes place within the period declared by the carrier, i.e. from 1 to 5 business days (delivery takes place only on business days, excluding Saturdays, Sundays and holidays).
3. Products purchased in the Store are shipped via courier.
4. The Customer may pick up the Product in person after prior arrangement by phone or e-mail.

§7 RECLAMATIONS

1. Claim under the warranty.
1.1. All Products offered in the Store have a manufacturer’s warranty applicable in the territory of the Republic of Poland.
1.2. The warranty period for the Products is 24 months and is counted from the date of delivery of the Product to the Customer.
1.3. The document entitling to warranty protection is the proof of purchase: invoice or receipt.
1.4. The warranty does not exclude the consumer’s rights under the warranty for physical and legal defects of the Product, as specified in the Civil Code.
2. Complaint under the warranty.
2.1. The basis and scope of the Seller’s liability towards the Customer who is a Consumer, under the warranty covering physical and legal defects, are specified in the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended).
2.2. Notifications about defects regarding the Product and submitting a relevant request may be made via e-mail to the following address: sales@telescopesupportingsystems.com or in writing to the following address: Poniatowskiego 9, 34-300 Żywiec.
2.3. In the above message, in written or electronic form, please provide as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of occurrence of irregularities and contact details. The information provided will significantly facilitate and accelerate the consideration of the complaint by the Seller.
2.4. For the assessment of physical defects of the Product, it should be delivered to the following address: Poniatowskiego 9, 34-300 Żywiec.
2.5. The Seller will respond to the Customer’s request immediately, no later than within 14 days of notification.
2.6. In the case of a complaint from a Customer who is a Consumer – failure to consider the complaint within 14 days of notification is tantamount to its consideration. In connection with the justified complaint of the Customer who is a Consumer, the Seller covers the costs of collection, delivery and replacement of the Product with a Product free from defects.
2.7. The response to the complaint is provided to the Consumer on paper or other durable medium.

§8 THE RIGHT TO WITHDRAW FROM THE CONTRACT

1. Subject to point 10 of this paragraph, a Customer who is also a Consumer who concluded a distance contract may withdraw from it without giving reasons by submitting an appropriate statement within 14 days. To meet this deadline, it is enough to send the declaration of withdrawal from the contract provided by the Store.
2. In the event of withdrawal from the contract, the Sales Agreement is considered void, and the Consumer is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller for collection immediately, but not later than 14 days from the date on which he withdrew from the contract, unless The seller offered to pick up the Product himself. To meet the deadline, it is enough to return the Product before its expiry.
3. In the event of withdrawal from the Sales Agreement, the Product should be returned to the following address: Poniatowskiego 9, 34-300 Żywiec.
4. The consumer is liable for the decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
5. Subject to points 6 and 8, the Seller will refund the value of the Product together with the costs of its delivery using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of return, which does not involve any costs for him.
6. If the Consumer has chosen a Product delivery method other than the cheapest standard delivery method offered by the Store, the Seller is not obliged to refund the additional costs incurred by the Consumer.
7. If the Seller has not offered to collect the Product from the Consumer himself, he may withhold the reimbursement of payments received from the Consumer until he receives the goods back or until the Consumer provides proof of its return, whichever occurs first.
8. The consumer withdrawing from the Sales Agreement, in accordance with point 1 of this paragraph, bears only the costs of returning the Product to the Seller.
9. The fourteen-day period during which the Consumer may withdraw from the contract is counted from the day on which the Consumer took possession of the Product, and in the case of a service from the date of conclusion of the contract.
10. The right to withdraw from a distance contract is not entitled to the Consumer in the case of a Sales Agreement:
10.1 in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specification or serving to satisfy his individual needs,
10.2 in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery,
10.3 in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items,
10.4 in which the subject of the service is the service, if the Seller has fully provided the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller has fulfilled the service, he will lose the right to withdraw from the contract.
11. The right to withdraw from the Sales Agreement is available to both the Seller and the Customer (Consumer) in the event of the other party’s failure to perform its obligations within a strictly defined period.

§9 PROVISIONS CONCERNING ENTREPRENEURS (B2B)

1. This paragraph contains provisions relating only to Customers who are not Consumers.
2. The Seller has the right to withdraw from the Sales Agreement concluded with the Customer who is not a Consumer within 14 Business Days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving a reason and does not give rise to any claims on the part of the Customer who is not a Consumer against the Seller.
3. The Seller has the right to limit the payment methods made available by him in relation to the Customers who are not Consumers, including requiring prepayment of part or all of the sale price, regardless of the method of payment chosen by the Customer and the fact of concluding the Sales Agreement.
4. The benefits and burdens related to the Product and the risk of accidental loss or damage to the Product shall be transferred to the Customer who is not a Consumer when the Product is released to the carrier by the Seller. In such a case, the Seller shall not be liable for any loss, defect or damage to the Product arising from the moment the Product is accepted for transport until it is delivered to the Customer, as well as for delay in transporting the shipment.
5. In the case of sending the Product to the Customer via a carrier, the Customer who is not a Consumer is obliged to inspect the parcel in time and in the manner accepted for such parcels. If it finds that the Product has been lost or damaged during transport, it is obliged to perform all actions necessary to determine the carrier’s liability.
6. The Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without giving reasons by sending a notice of termination to a Service Recipient who is not a Consumer.

§10 TYPE AND SCOPE OF ELECTRONIC SERVICES

1. The Service Provider enables the use of Electronic Services via the Store, such as:
1.1. concluding Product Sales Agreements,
1.2. keeping an Account in the Store,
1.3. Newsletter,
1.4. Opinion System.
2. The provision of Electronic Services to the Customers in the Store takes place under the conditions specified in the Regulations.
3. The Service Provider has the right to post advertising content on the Store’s website. This content is an integral part of the Store and the materials presented therein.

§11 CONDITIONS FOR THE PROVISION AND CONCLUSION OF CONTRACTS FOR THE PROVISION OF ELECTRONIC SERVICES

1. Provision of Electronic Services specified in § 10 point 1 of the Regulations by the Service Provider is free of charge.
2. The period for which the contract is concluded:
2.1. the contract for the provision of Electronic Services consisting in maintaining an Account in the Store is concluded for an indefinite period.
2.2. the contract for the provision of Electronic Services consisting in the possibility of placing an Order in the Store is concluded for a definite period of time and is terminated when the Order is placed or the Customer ceases to submit it.
2.3. the contract for the provision of Electronic Services consisting in the use of the Newsletter is concluded for an indefinite period.
2.4. the contract for the provision of Electronic Services consisting in the posting of an Opinion is concluded for a definite period of time and shall be terminated when the Opinion is posted or the Customer ceases to post it.
3. Technical requirements necessary for cooperation with the ICT system used by the Service Provider:
3.1. a computer (or mobile device) with Internet access,
3.2. access to e-mail,
3.3. Web browser,
3.4. enabling cookies and Javascript in the web browser.
4. The Service Recipient is obliged to use the Store in a manner consistent with the law and morality with respect for personal rights and intellectual property rights of third parties.
5. The Service Recipient is obliged to enter data consistent with the facts.
6. The Service Recipient is prohibited from providing illegal content.

§12 COMPLAINTS RELATING TO THE PROVISION OF ELECTRONIC SERVICES

1. Complaints related to the provision of Electronic Services via the Store may be submitted by the Service Recipient via e-mail to the following address: sales@telescopesupportingsystem.com.
2. In the above e-mail, please provide as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of occurrence of irregularities and contact details. The information provided will significantly facilitate and accelerate the consideration of the complaint by the Service Provider.
3. Consideration of the complaint by the Service Provider takes place immediately, not later than within 14 days.
4. The Service Provider’s response to the complaint is sent to the Customer’s e-mail address provided in the complaint or in another manner provided by the Customer.

§13 CONDITIONS FOR TERMINATION OF CONTRACTS FOR THE PROVISION OF ELECTRONIC SERVICES

1. Termination of the contract for the provision of Electronic Services:
1.1. A contract for the provision of Electronic Services of a continuous and indefinite nature (e.g. keeping an Account) may be terminated.
1.2. The Service Recipient may terminate the contract with immediate effect and without giving reasons by sending an appropriate statement via e-mail to the following address: sales@telescopesupportingsystem.com.
1.3. The Service Provider may terminate the contract for the provision of Electronic Services of a continuous and indefinite nature in the event that the Service Recipient violates the Regulations, in particular when he provides unlawful content after an unsuccessful prior call to cease violations with an appropriate deadline. In such a case, the contract expires after 7 days from the date of submitting the declaration of will to terminate it (notice period).
1.4. The termination leads to the termination of the legal relationship with effect for the future.
2. The Service Provider and the Service Recipient may terminate the contract for the provision of Electronic Services at any time by agreement of the parties.

§14 INTELLECTUAL PROPERTY

1. All content posted on the website at sales@telescopesupportingsystems.com is protected by copyright and (subject to § 14 point 3 and elements posted by the Service Users, used on the basis of a license, transfer of copyright or fair use) are the property of Krzysztof Uniwersal performing economic activity under the name UNIWERSAŁ MACHINING Krzysztof Uniwersał ul. Poniatowskiego 9, 34-300 Żywiec NIP: 5532437993, REGON: 366839041 The Service Recipient bears full responsibility for damage caused to the Service Provider, resulting from the use of any content on the telescopesupportingsystem.com website, without the Service Provider’s consent.
2. Any use by anyone, without the express written consent of the Service Provider, of any of the elements constituting the content and content of the telescopesupportingsystem.com website constitutes a breach of the Service Provider’s copyright and results in civil and criminal liability.
3. All trade names, Product names, company names and their logos used on the Store’s website at telescopesupportingsystem.com belong to their owners and are used only for identification purposes. They may be registered trademarks. All materials, descriptions and photos presented on the Store’s website at telescopesupportingsystem.com are used for informational purposes.

§15 FINAL PROVISIONS

1. Agreements concluded through the Store are concluded in accordance with Polish law.
2. In the event of non-compliance of any part of the Regulations with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision of the Regulations.
3. Any disputes arising from the Sales Agreements between the Store and Consumers will be settled first by negotiation, with the intention of amicable settlement of the dispute, taking into account the Act on out-of-court settlement of consumer disputes. However, if this would not be possible or would be unsatisfactory for either party, disputes will be resolved by a competent common court, in accordance with point 4 of this paragraph.
4. Court settlement of disputes:
4.1. Any disputes arising between the Service Provider and the Service Recipient (Customer) who is also a Consumer shall be submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure of November 17, 1964 (Journal of Laws No. 43, item 296, as amended).
4.2. Any disputes arising between the Service Provider and the Service Recipient (Customer) who is not also a Consumer shall be submitted to the court having jurisdiction over the Service Provider’s seat.
5. The Customer who is a Consumer also has the right to use out-of-court dispute resolution methods, in particular by submitting an application to initiate mediation or an application for consideration of the case by an arbitration court after the end of the complaint procedure (the application can be downloaded from the website http: //www.uokik. gov.pl/download.php?plik=6223). The list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of the Trade Inspection is available on the website: http://www.uokik.gov.pl/wazne_adresy.php#faq596. The consumer may also use the free help of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection. Out-of-court redress after the complaint procedure is completed is free of charge.
6. In order to resolve the dispute amicably, the consumer may, in particular, file a complaint via the ODR (Online Dispute Resolution) internet platform, available at: http://ec.europa.eu/consumers/odr/.